@1 Fix The Problem, Not The Blame.
@2 Tell People What You Want, Not How To Do It.
@3 Manage the function, not the paperwork.
@4 Don’t DO Anything.
@5 You never have to make up for a good start.
@6 Get out of your office.
@7 Lead by example.
@8 Delegate the easy stuff.
@9 Don’t get caught up in looking good.
@10 Quality is just conformance to requirements.
@11 Learn from the mistakes of others.
@12 Set S.M.A.R.T. Goals.
@13 Set an example.
@14 Know Your GPM (Goals, Plans, Metrics).
@15 Train Your Supervisors.
@16 You Can’t Listen With Your Mouth Open.
@17 Practice what you preach.
@18 Leaders create change.
@19 Don’t Limit Yourself.
@20 Anyone can steer the ship in calm waters.
@21 You have to make a difference.